Our business covers traditional international trading, electronic commerce on the website and technical consulting service. The return and refund policies are different for three categories as follows:
- Traditional International Trading
We supply finished and raw material products to our oversea clients on the basis of either acknowledged sample or mutually agreed specifications or both. The price term can be CIF, C&F or FOB. Our clients need to pay by T/T or L/C after the contract is signed and before sea shipment happens. If our clients find the products are not up to specification or are not consistent with sample via a certified testing agency, we will discuss with our clients on the remedies and a partial or full refund will be carried out.
- E-Commerce on the web
For tools selling on the web, we ship the ordered products to our customers via express courier after they place order and pay by Paypal, Wechat or Alipay online. We allow return and refund within 28 days after our customers receives their orders.
- Technical Consulting Services
When our overseas customers want to buy our technical consulting services, normally we will enter into a service contract with our customers outlining the scope of the services to be provided, details of the provided services and corresponding fees. Our customers will be asked to pay upfront by Paypal or T/T or Westunion. Normally as long as we provide the services according to the contract, no refund request will be entertain.